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Exploring Information Systems Outsourcing
Anglais
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Information Systems outsourcing has become a popular strategyfor managing the technology needs of organizations. However, aconsiderable number of outsourcing deals fail to produce expectedoutcomes, resulting in significant losses for both client andvendor. The research reported in this book examines theclient-vendor relationship in outsourcing to gain a betterunderstanding of the impact of the relationship on the outcome ofthe outsourcing project. The \\\"social capital\\\" framework usedin this work provides an in-depth understanding of the managementof outsourcing relationships. While past outsourcing research hasheld that the client-vendor relationship is important inoutsourcing, this theoretical framework clarifies the nature andcontent of the relationship and its role in ensuring the success ofan outsourcing arrangement. Through a close examination of severaloutsourcing relationships, the book offers outsourcingpractitioners and others interested in the topic insights on whatworks and what does not.
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Anglais
