Contact
Comment faire ses achats
Livraison
Guide d'achat
Call Centre Training Handbook
Anglais
198 b
common.delivery_to
Politique de retour sous 30 jours
Ceci pourrait également vous intéresser
/
Livre Concertina
37.56
€
/
Livre de poche
23.00
€
/
Livre de poche
9.09
€
/
Livre de poche
22.90
€
/
Livre de poche
23.00
€
"The Call Centre Training Handbook" is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.
À propos du livre
Anglais
