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Winning at Service - Lessons from Service Leaders

Language EnglishEnglish
Book Hardback
Book Winning at Service - Lessons from Service Leaders Schmidt
Libristo code: 04084954
Publishers John Wiley & Sons Inc, January 2003
This book reveals the Secrets to Service Success by analyzing four service companies that grew from... Full description
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This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.

About the book

Full name Winning at Service - Lessons from Service Leaders
Author Schmidt
Language English
Binding Book - Hardback
Date of issue 2003
Number of pages 200
EAN 9780470848234
ISBN 0470848235
Libristo code 04084954
Publishers John Wiley & Sons Inc
Weight 428
Dimensions 155 x 234 x 19

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Advertising
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Management & management techniques
Economics, Finance, Business & Management > Industry & industrial studies > Retail & wholesale industries
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