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Ombudsman Handbook
Language
English
English
Book
Paperback
Public and private organizations can benefit from the creation and implementation of an ombudsman pr...
Full description
Libristo code: 06387717
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99 b
99 b
41.74
€
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Hardback
65.61
€
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
About the book
Full name
Ombudsman Handbook
Author
Patricia O'Rourke
Language
English
English
Binding
Book - Paperback
Date of issue
2010
Number of pages
214
EAN
9780786448968
ISBN
9780786448968
Libristo code
06387717
Publishers
McFarland & Company
Weight
358
Dimensions
152 x 229 x 13
