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Increasing competition, new technology, national and international legislation, more demanding and sophisticated customers...the world of financial services is entering a period of unprecedented change. Where will competitive advantage in the future of financial services lie?The answer is formation. Managing the Future in Financial Institutions examines the profound changes affecting the financial services industry and the management techniques required to survive. It enables you to understand the key drivers of change in this dynamic market and delivers a blueprint for meeting the challenge of change.