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ITIL foundation handbook
Language
English
English
Book
Paperback
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to...
Full description
Libristo code: 02380294
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43 b
43 b
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
About the book
Full name
ITIL foundation handbook
Author
Stationery Office, Claire Agutter
Language
English
English
Binding
Book - Paperback
Date of issue
2012
Number of pages
310
EAN
9780113313495
ISBN
0113313497
Libristo code
02380294
Publishers
TSO
Weight
286
Dimensions
114 x 141 x 16
