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Delighting Customers

Language EnglishEnglish
Book Paperback
Book Delighting Customers P. Donovan
Libristo code: 02184530
Publishers Springer, November 2012
This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step... Full description
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This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe.

About the book

Full name Delighting Customers
Author P. Donovan, T. Samler
Language English
Binding Book - Paperback
Date of issue 2012
Number of pages 243
EAN 9789401045285
ISBN 9401045283
Libristo code 02184530
Publishers Springer
Weight 380
Dimensions 155 x 235 x 15

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Production & quality control management
Economics, Finance, Business & Management > Business & Management > Sales & marketing
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