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Delighting Customers

Language EnglishEnglish
Book Hardback
Book Delighting Customers Peter Donovan
Libristo code: 01386652
Publishers Chapman and Hall, October 1994
This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step... Full description
? points 192 b
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This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe.

About the book

Full name Delighting Customers
Author Peter Donovan, Timothy Samler
Language English
Binding Book - Hardback
Date of issue 1994
Number of pages 243
EAN 9780412610103
ISBN 0412610108
Libristo code 01386652
Publishers Chapman and Hall
Weight 580
Dimensions 242 x 166 x 20

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Production & quality control management
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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